Conflict

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What is “Conflict”?

“The significant problems we face cannot be solved at the same level of thinking we were at when we created them.” — Albert Einstein, renowned physicist

Key Points:

• Conflict occurs when two control systems try to change the same perception. This is what happens in the typical case of procrastination: one system wants to rest, and one wants to work.
• Conflict also occurs when people are controlling for different outputs that require the same input.
• Conflicts can only be solved by changing Reference Levels: how success is defined by the parties involved.
• Change the structure of the situation that creates the reference levels each party is using to define success, and you’ll eliminate the conflict.

Questions for Consideration:

• Where are conflicts occurring?
• What control systems are involved, and what are their current reference levels?
• How can you change the situation to change those reference levels?

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