Value Delivery
This is a preview of a concept contained in The Personal MBA by Josh Kaufman, a book that will help you master the fundamentals of business, hone your business instincts, and save a fortune in tuition. The Personal MBA distills the most powerful principles of business and delivers them quickly and concisely. Order your copy now…
What is “Value Delivery”?
“A satisfied customer is the best business strategy of all.” — Michael LeBoeuf, business professor and author of How to Win Customers and Keep Them for Life
Key Points:
- Value Delivery involves everything necessary to ensure that every paying customer is happy.
- The more happy customers your business has, the more likely they will purchase from you again.
- By keeping your customers happy, you increase your Reputation and the amount of Referrals.
Questions for Consideration:
- What do you need to do to deliver the value you’ve promised to your customers?
- How quickly can you deliver that value?
- What can you do to make each customer happy they’ve done business with you?
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