Standard Operating Procedure (SOP)
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What is a “Standard Operating Procedure (SOP)”?
“The measure of success is not whether you have a tough problem to deal with, but whether it’s the same problem you had last year.” — John Foster Dulles, former U.S. secretary of state
Key Points:
- A Standard Operating Procedure (SOP) is a predefined process used to complete a task or resolve an issue.
- SOPs reduce Friction and minimize Willpower: less time and energy spent solving a problem that has already been solved before.
- SOPs are very effective ways to bring new members of a team up to speed quickly.
- Review your SOPs regularly because they may become outdated. Their purpose is not to increase Friction or bureaucracy.
Questions for Consideration:
- Do you have clearly defined Standard Operating Procedures for common situations, errors, or problems?
- If not, can you them in a way that all employees will be able to access them quickly and easily?
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